Maxibuy Support Policy

This Support Policy stipulates the nature of support that would be provided to (“Users” “you”) in relation to your interactions with or use of www.Maxibuy.com website as well as any other media form, media channels, mobile websites or mobile applications related, linked, or otherwise connected therein (collectively, the “Site”) offered by Maxibuy Nigeria Ltd. (“we,” “us” or “our”).

You agree that by accessing the Site, you have read, understood, and are in agreement with this Support Policy. If you do not agree with the entirety of this Support Policy, you are therefore expressly prohibited from using the Site and you must discontinue use immediately.

Supplemental Support Policy or documents that may be posted on the Site from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to this Support Policy at any time and for any reason.

We will notify you about any changes by updating the “Last updated” date of this Support Policy, and you waive any right to receive specific notice of such change.

It is therefore your responsibility to periodically review these Terms and Conditions to stay informed of updates. By your continued use of the site after the date of the posted revised Terms and Conditions, you will be deemed to have been made aware of and to have accepted the revised Terms and Conditions.

The Site is intended for users at least 18 years of age. Persons under the age of 18 are not permitted to register for the Site.

By using any part of the Site or providing personal information to us, you consent to us processing it as set out in this Support Policy.

What Our Support Service Covers

If you spot a fatal error in using the Site, please submit a ticket via our Live Chat.

Note that as part of the support and troubleshooting process, updating the latest version often resolves any problems, so we recommend this initially.

If you require support, in relation to returns, we suggest you refer to the frequently answered questions (FAQs) on our Return Policy.

If your question is more general in nature, refer to our general FAQs for answers to common questions you may have.. These FAQs are relatively generic and may not be directly relevant to your specific query or challenge.

 If after reading our FAQs and you still require support, please reach out to us on Live Chat With your order number and explain the nature of support you require.

Product Support Channels

We provide Support Services through our Helpdesk–this can be Live Chat or Email based support (support@maxibuy.com). We do not consistently provide our Support Service through any other channel (including, but not limited to, Facebook, Instagram, LinkedIn, or over the phone) at this time.

You need to submit a ticket using the Helpdesk to take advantage of our Support Service. Depending on the product, you might be offered a live chat option.

General Information

If you would like to contact us regarding account-related issues, you can also use our Live Chat or email us on support@maxibuy.com). We will respond to you as soon as possible.